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NAEA Propertymark – is the go-to membership organisation for answers to property related questions. Qualified members set the standard for the industry and our guides are here to help consumers gain an insight into the expertise they’ll receive from Propertymark Protected experts, of which we are one.

NAEA Commercial – is a professional body for commercial and business transfer agents. Becoming a member demonstrates your dedication to professionalism within the commercial property sector and Guildcrest Estates are proud members.

ARLA Propertymark – is the leading voice in the residential lettings and property management industry. For nearly 25 years, ARLA Propertymark has been actively promoting the highest standards across all sectors of the Private Rented Sector and campaigning for regulation. Propertymark also require all membets to have CMP (Client Money Protection) which is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It has long been a requirement for ARLA Propertymark members to have CMP and has been a legal requirement for all letting agents since 1 April 2019. CMP is mandatory for every company that acts as an agency in property which handles client money or uses a third party to oversee client money..Guildcrest Estates are members of ARLA Propertymark.

My Deposits – Since April 2007, it has been a legal requirement to protect tenants’ deposits in a government approved tenancy deposit scheme. No matter how or where it is protected, the deposit belongs to the tenant. The Housing Act 2004 covers all deposits taken on Assured Short-hold Tenancies (ASTs) in England and Wales. It allows tenants to safely recover their deposit at the end of the tenancy, unless landlords or agents propose costs for any breach of the tenancy agreement, which they can prove with evidence. mydeposits is one of three government authorised schemes and all three deposit protection schemes offer a free dispute resolution service. Guildcrest Estates are members of this deposit protection scheme.

ICO – The ICO is the UK’s independent body set up to uphold information rights, which Guildcrest are registered with. It covers the following:

  • Getting copies of your information (SAR) – Make a subject access request (SAR) to find out if an organisation is using or storing your personal data and get copies of it.
  • Make a data protection complaint – Tell an organisation if you’re concerned about how they are using your data.
  • Access information from a public body – Make a request for information from a public body.
  • Get your data corrected – You can challenge the accuracy of personal data held about you by an organisation.
  • Get your data deleted – You can ask an organisation to delete personal data that it holds about you.
  • Object to an organisation using your data – You have the right to object to the processing or use of your personal data in some circumstances.
  • Being informed if your personal data is being used – An organisation must inform you if it is using your personal data.
  • Limit how organisations use your data – You can limit the way an organisation uses your personal data.
  • Data portability – You have the right to get your personal data from an organisation in a way that is accessible.
  • Decisions being made about you without human involvement
  • Decisions are made about you when your personal data is processed automatically.
  • For more information of the guidelines and regulations we, as a company follow and for further information and help, visit https://ico.org.uk/

The Property Ombudsman – Any agent registered with TPO is required to follow the General Membership Obligations. Those who have joined TPO under the Membership category have signed up to follow the TPO Code of Practice (approved by CTSI) demonstrating that their company operates to the highest standards and are committed to raising standards across the industry.

Members are required to complete the compliance survey exercise which will give peace of mind that your business is meeting the TPO member obligations as set out in the Codes of Practice (Residential Sales and Residential Lettings).

The compliance survey also covers some of the checks made by Trading Standards Officers (TSO) in the following areas.

  • Display of Redress Provider
  • Money Laundering Registration
  • Client Money Protection

Let Alliance – proposition supports letting agents in the private rental sector with market leading products and services delivering an enhanced revenue stream across your business.Offering same day referencing, pre tenancy services, tenants insurance, landlord insurance, utilities management and rent guarantees.

Smart Compliance – take pride in being the UK’s only provider of a fully managed, end to end anti-money laundering (AML) compliance service. Minimising the risks for business owners, vendors and buyers with our HMRC compliance guarantee regarded as the most collaborative and trusted AML service provider to Estate Agents.

Using Smart Alliance for all AML checks, makes the process easier for our clients to provide secure information in the privacy of their own home, at a time that is convenient. Giving them peace of mind their personal data is safe and that all the corrects checks are being done whether they are buying or selling.

The Guild – We are honoured to have been invited to join The Guild Property Professionals. Providing us with exclusive Guild membership. With a strict Code of Conduct which ensures every member of the Guild is either a Qualified Member of the Royal Insitute of Chartered Surveyors (RICS) or a Member of The Property Ombudsman.

The Guild is committed to raising industry standards with compulsory auditing for new Members. This ensures that every agent operates to the same level.

Our Certificates

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EVERY HOME SHOULD BE
A SAFE HOME

EVERY HOME
SHOULD BE
A SAFE HOME

If you are in immediate danger, call 999
If you can’t speak, cough or tap the handset then press 55 on your phone
– the police will know it’s an emergency

For non-emergency support:
Monday, Tuesday, Wednesday 9:30 – 11:30am, 12:30 – 2:30pm
Thursday, Friday 9:30 – 11:30am

For help outside of these times call the free 24/7 national helpline on:
0808 2000 247

If you would like to see someone for support, their one-stop shops offer in-person and virtual support with a range of services

EVERY HOME SHOULD BE
A SAFE HOME.

EVERY HOME
SHOULD BE
A SAFE HOME

If you are in immediate danger, call 999
If you can’t speak, cough or tap the handset then press 55 on your phone
– the police will know it’s an emergency

For non-emergency support:
Monday, Tuesday, Wednesday 9:30 – 11:30am, 12:30 – 2:30pm
Thursday, Friday 9:30 – 11:30am

For help outside of these times call the free 24/7 national helpline on:
0808 2000 247

If you would like to see someone for support, their one-stop shops offer in-person and virtual support with a range of services

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Our New Canterbury Branch

New branch, same excellence


24 Lower Bridge Street,
Canterbury,
Kent CT1 2LG

Our New Canterbury Branch

New branch, same excellence


24 Lower Bridge Street,
Canterbury,
Kent CT1 2LG

Vicki Wilkinson
Administrative Manager

01843 272200
vicki@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Vicki has spent most of her working career in customer service and hospitality and loves liaising with customers face to face.

Vicki has joined the Guildcrest team part time to manage all the administrative responsibilities.

In her spare time Vicki loves spending time with her family and many pets and enjoys socialising with her friends, volunteering and gardening.

What our clients say...

Communication was always prompt whether in person or over the phone. Happy to go the extra mile.

Review by Mayuri Patel