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Terms and Conditions

Guildcrest Estates Ltd,  trading as Guildcrest Estates (“Guildcrest Estates”). Registered office: 1 Percy Avenue, Broadstairs, Kent, CT10 3LB,  Registration Number: 13135084) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

This Website Guildcrest Estates owns, the website located at https://www.guildcrestestates.co.uk (the “Website”).

By accessing and using the Website you, the user (“you” or “your”), are agreeing to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.

Use of Content and Ownership

All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trademarks, service marks and other material on the Website (the “Content”) and all rights in it, belongs to Guildcrest Estates and/or selected third parties. You may retrieve and display Content from the Website on a digital screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk for your personal use (but not on any server or other storage device connected to the network). Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

Unlawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

Intellectual Property Rights

All copyright, trademarks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Guildcrest Estates.

The trademarks, service marks and logos used and displayed on this Website (“Trade Marks”) are registered or unregistered trademarks of Guildcrest Estates. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Guildcrest Estates.

The name of Guildcrest Estates may not be used in any way, including in advertising or publicity pertaining to the distribution of Content without the prior written permission of Guildcrest Estates.

Liability

The Website and Content are provided “AS IS” and on an “AS AVAILABLE” basis and Guildcrest Estates does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

Guildcrest Estates data (in whatever form) are the results of accepted statistical sampling and survey procedures. Guildcrest Estates does not warrant the accuracy of the data and accepts no liability of any kind to any person in relation to the data including liability for errors or defects in or omissions from the data or any delays in publication of the data.

In no event will Guildcrest Estates be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of, or in connection with, the use of this Website.

Guildcrest Estates has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by, or on behalf of, Guildcrest Estates for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

Guildcrest Estates does not warrant that the Website or Content will be uninterrupted or error-free, that any defects will be corrected, or that this Website, or the server that makes it available, are free of viruses or bugs.

Privacy

You must read and accept the Guildcrest Estates Privacy Policy which details what type of personal information Guildcrest Estates may collect from you when you visit the Website and how Guildcrest Estates may store and use the information in accordance with the General Data Protection Act 2018.

Changes to the Terms Guildcrest Estates reserves the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Guildcrest Estates will publish *details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

Severability

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

Conflict

If there is any conflict between these Terms and any other written agreement between you and Guildcrest Estates, then the latter shall prevail.

Events beyond our control Guildcrest Estates will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

Links

Guildcrest Estates is not responsible for the availability or content of any third-party websites or material you access through this Website.

File Download

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

Contact

If you wish to contact Guildcrest Estates regarding the Website, these Terms or the Privacy Policy please contact us via our address, 1 The Laurels, Manston Business Park, Ramsgate, Kent, CT12 5NQ or by email to sales@guildcrestestates.co.uk

This Privacy Policy governs the manner in which Guildcrest Estates collects, uses, maintains and discloses information collected from Users (each, a “User”) of the https:www.guildcrestestates.co.uk website (“Site”). This privacy policy applies to the website and all products/services offered by Guildcrest Estates.

Company Information

Oakwood Homes Estate Agents Ltd registered at 1 Percy Avenue, Broadstairs, Kent, CT12 5NQ. Registered in England and Wales. Our registered number is 13135084. Our VAT number is 374428871. Our Property Ombudsman number is TO6735.

Your personal information

Across this site we may collect personally identifying information from our Users.
This will be in the form of:

Contact Forms – Contacting us in relation to services and newsletter signup
Facebook Pixel (Facebook tracking ID)
Live chat
Cookies
Google Analytics
Browser name
Technical information – Type of computer, operating system, internet service provider

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. More information is available in our “cookie policy”.

How we use collected information

Guildcrest Estates collects and uses Users personal information for the following purposes:

To personalise User experience, we may use information to understand how our Users as a group use the services and resources provided on our website.

To improve our Website

We continually strive to improve our website based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service and support requirements.

To send periodic emails

The email address Users provide will only be used to respond to their enquiries, and/or other requests/questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

Advertising on third party websites

Users may find advertising or other content on third party websites and social media platforms related to Guildcrest Estates. The content you see may be based on your browsing habits though the Guildcrest Estates Website.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Further to this you will retain control of your own data. Should you wish, you have the right at any time to request we delete any and all data stored on you. You can make a request to have this data deleted by emailing us . This right does not supersede any legal obligation we have to hold your data (for example retaining information for anti-money laundering purposes).

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us permission.

Third party websites

Our website may contain links to other websites that are not maintained by us. If you follow a link to another website, please keep in mind that other websites will have their own privacy policies and content which we are not responsible for. It is advised that you check these privacy policies before submitting any personal information to these websites.

Changes to this privacy policy

Guildcrest Estates has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically to ensure you are up-to-date with any modifications.

Your acceptance of these terms

When visiting this site, you will have been given the option to accept or refuse the use of cookies on this site, you have the option to change your preferences at any time.

Contacting us

If you have any questions about this Privacy Policy, contact us at:

Guildcrest Estates, 1 The Laurels, Manston Business Park, Ramsgate, CT12 5NQ.

On our contact page – Contact Us | Guildcrest Estates – Residential & Commercial Properties in Kent
Or by email – sales@guildcrestestates.co.uk

*This Privacy Policy was last updated in October 2024, no amendments were made on this occasion.

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EVERY HOME SHOULD BE
A SAFE HOME

EVERY HOME
SHOULD BE
A SAFE HOME

If you are in immediate danger, call 999
If you can’t speak, cough or tap the handset then press 55 on your phone
– the police will know it’s an emergency

For non-emergency support:
Monday, Tuesday, Wednesday 9:30 – 11:30am, 12:30 – 2:30pm
Thursday, Friday 9:30 – 11:30am

For help outside of these times call the free 24/7 national helpline on:
0808 2000 247

If you would like to see someone for support, their one-stop shops offer in-person and virtual support with a range of services

EVERY HOME SHOULD BE
A SAFE HOME.

EVERY HOME
SHOULD BE
A SAFE HOME

If you are in immediate danger, call 999
If you can’t speak, cough or tap the handset then press 55 on your phone
– the police will know it’s an emergency

For non-emergency support:
Monday, Tuesday, Wednesday 9:30 – 11:30am, 12:30 – 2:30pm
Thursday, Friday 9:30 – 11:30am

For help outside of these times call the free 24/7 national helpline on:
0808 2000 247

If you would like to see someone for support, their one-stop shops offer in-person and virtual support with a range of services

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Natalie Wyborn
ANAEA, BA (Hons)
Business Development & Marketing Manager

01843 272200
natalie@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Natalie is an experienced creative with over 30 years in the design industry, having worked with the highest calibre of blue-chip clients from the UK and around the world.

With a creative flair and passion for a wide spectrum of design and marketing medias, she is thrilled to bring her extensive knowledge to her role as the brand guardian for all things Guildcrest!

Natalie also loves to work on strategic initiatives to grow the business and is always looking at new opportunities and ways to improve the smooth running of the business. Building and maintaining client relationships and expanding market presence to ensure growth.

When she is not behind the computer (being a little bit of a geek), she loves to go shopping, visit art galleries, travel around the UK and abroad and go for walks in the countryside. She also loves to attend a number of concerts when she can!

What our clients say...

Professional and dedicated to the job along with a human side to the way they deal with their clients.

Review by Clive Knight
Gintare Bendziuniene
Accounts Manager

01843 272200
gintare@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Gintare is our Accounts Manager who keeps us on the straight and narrow. Her love for numbers, organisational foresight, and aptitude make her an indispensable asset.

Gintare’s meticulous approach ensures flawless financial operations, while her IT problem-solving skills helps keep our systems running seamlessly.

Her dynamic skill set allows us to focus on serving clients and expanding our business, knowing that our financial foundation is in capable hands.

To unwind Gintare enjoys spending time with her family, going for long walks, cooking and baking baking. She also spends a lot of time watching her son at swimming galas.

What our clients say...

Professional, friendly and attentive staff giving helpful advice and information. Thank you.

Review by Kate Griffin
Vicki Wilkinson
Administrative Manager

01843 272200
vicki@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Vicki has spent most of her working career in customer service and hospitality and loves liaising with customers face to face.

Vicki has joined the Guildcrest team part time to manage all the administrative responsibilities.

In her spare time Vicki loves spending time with her family and many pets and enjoys socialising with her friends, volunteering and gardening.

What our clients say...

Communication was always prompt whether in person or over the phone. Happy to go the extra mile.

Review by Mayuri Patel
Verity Fagg
ANAEA
Commercial Sales & Letting Executive

01843 272200
hayley@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Verity is our Residential and Commercial Sales Executive who started in the company showcasing our show homes and event hosting and has since progressed into Residential and Commercial Sales.

Verity is very versatile, specialising in the commercial property rental and sales market, as well as having a wide knowledge of Residential sales. Verity has loved assisting clients in their newest ventures, whether that be moving into their forever home or expanding their business.

Drawing from years of customer service and marketing experience, as well as being a Press Officer Verity understands the importance of having a professional yet friendly relationship with all clients to ensure that they find exactly what they are looking for.

Verity spends her spare time at race circuits supporting close friends in the crazy world of motorcycle racing, as well as being a Press Officer for multiple riders.

What our clients say...

“As our shop lease was coming to it’s end in Broadstairs, I decided to move Cyber Central over to one of the new commercial units built by Guildcrest in Manstons every growing business park. I am incredibly happy with the new building and the fantastic service from all of the Guildcrest staff, highly recommend, many thanks.”

Review by Adam Mace
Georgia Wilkinson
ARLA, ANAEA
Residential Sales &
Lettings Executive

01843 272200
georgia@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Georgia is our friendly Residential Sales and Lettings Executive who draws from years of customer experience to expertly guide clients through every step of buying, selling, and renting residential properties.

Known for her personal, friendly approach and commitment to customer satisfaction, Georgia brings both passion and professionalism to the role, ensuring all clients find exactly what they are looking for.

Having worked closely with our developers, Georgia is the main contact for all new build sales and loves helping clients find their perfect plot and picking their choices!

When not at work, Georgia loves spending time at the beach with a coffee, exploring new places, doing one of her many craft hobbies, or being at home relaxing with her cats and loved ones.

What our clients say...

“She was absolutely great… from start to finish. Easy to talk to and very helpful. Communication with Georgia was good, she handled the whole process very quickly and with patience. Thank you.”

Review by Ajay Patel
Carrie Crelling
MNAEA
Sales Progressor

01843 272200
carrie@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

“Carrie is one of our highly experienced Commercial and Residential Sales Executives and our dedicated Sales Progressor. Carrie has worked in the industry for nearly 40 years and loves all aspects of her estate agency work and is still very passionate about helping people complete their property journey.

With her excellent communication skills, well-established connections, knowledge of the local area and understanding of all that’s involved when buying or selling homes, you know you are in very safe hands. Her experience and natural ability to put people at ease, makes any property transaction a smooth and positive experience.

In her free time she enjoys going to concerts, west end shows and the cinema and finds reading a book or two a great way to relax along with taking her dog ‘Ralf’ for walks along the beach.

What our clients say...

“Carrie was brilliant in helping the purchase of the industrial unit go through. She was prompt in answering questions and always kept us in the loop, she’s a credit to your team!”

Review by Andrew Turner
Hayley Mannering
ANAEA
Assistant Branch Manager

01843 272200
hayley@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Hayley is our Assistant Branch Manager who brings a wealth of knowledge to the team with over 30 years experience in the property market.

With expertise spanning both residential and commercial, Hayley’s passion lies in connecting with new clients to turn their property aspirations into realities.

Her approach is characterised by honesty, friendliness, and unwavering professionalism, and she enriches our team with her insights and extensive knowledge of the local market.

In her spare time, she enjoys keeping fit in particular going to the gym and cycling and loves spending time with her family and socialising with her friends.

What our clients say...

“Hayley was the best agent we’ve dealt with by far; friendly, approachable and always happy to help. Hayley provided weekly updates and kept us in the loop. We couldn’t ask for more from an agent, it’s refreshing to receive this treatment as it isn’t guaranteed, especially from other agents we’ve experienced. If we choose to move again in the future we’ll be sure to contact Hayley.”

Review by Tom Warner
Martine Skinner
ANAEA
Branch Manager

01843 272200
martine@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Martine is our Branch Manager for Residential & Commercial Sales and brings an abundance of experience in the estate agency industry.

Having dedicated over 10 years helping clients from listing properties for vendors and to sourcing buyers and completing sales, she has also worked closely with landlords and tenants in the letting market.

She has a wide range of industry skills and is passionate and dedicated to each sales and lettings opportunity. With excellent knowledge of the area, Martine is a friendly, professional and approachable member of the team.

Martine loves to go shopping for handbags and has a real passion for Interior design and home staging. Her favourite go-to is sitting in the sunshine with a good book and a cocktail.

What our clients say...

“Super friendly team in the office! They helped us secure two wonderful units at Maple Leaf Business Park. Martine and the team are first class and extremely professional! Many thanks, it was a pleasure conducting our business together.”

Review by James Baker
Sarah Huckstep-Fagg
MNAEA, MNAEA Comm, MARLA
Founder and Sales Director

01843 272200
sarah@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

“Sales director and founder of Guildcrest Estates, Sarah is an experienced estate agent who began her career in the commercial field.

Having been involved with the construction of commercial properties and later, new build residential properties for a number of years, it was a natural progression to branch out into the sales and rental market. That’s when Guildcrest Estates was formed.

Her fabulous team of equally passionate, caring, knowledgeable and experienced ladies, has seen Guildcrest Estates grow and successfully expand into the resales market, offering a wide range of services including valuations, home staging, property and estate management.

“Helping people has always been my passion and I love being able to make a potentially stressful situation less so. Matching people to their dream home or perfect business home is a joy and a privilege.”

Sarah is professional, friendly, dedicated to her role and is very supportive of her amazing team.

Away from the office Sarah loves to spend time with her family, go shopping and finds weekend breaks away, a great way to unwind.

What our clients say...

“The team at Guildcrest are professional, reliable, helpful and friendly. They have gone above and beyond to ensure we had a smooth transition into our new home. We cannot thank the team at Guildcrest enough for all their knowledge and support!”

Review by Cordelia Atkinson