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Privacy Policy

Purpose of this privacy policy

At Guildcrest we are committed to ensuring your privacy is protected.

This privacy policy sets out how we collect and processes your personal data through your use of this website and information you provide directly to us. It will also tell you about your privacy rights and how the law protects you. The personal data we hold is held with consent, it is accurate, relevant and adequate. It is kept secure, up to date and is not retained for longer than necessary. We adhere fully to the Data Protection Act 1998 and General Data Protection Regulation (EU) 2016/679. By using our site https://guildcrestestates.co.uk you confirm that this privacy policy has been read and understood.

The data we collect from you

The personal information commonly collected from you to provide and improve on our service to you may include the following:

  • Your full name and contact details (this will include your contact telephone number, email address and postal address).
  • Your communications with us, including a record of the email or telephone correspondence you created when you contact us.
  • Usage information about visits to our website and use of our site. This is to enable our website to remember information about you and your preferences. Please read our Cookie Policy for further information.

Your personal information may be used for the following purposes:

  • To fulfil our obligations to you when providing you with our services.
  • Communication with you during the period we are providing a service to you.
  • To share your information with others where necessary to fulfil our services for you or where acting as agent for a third party on your behalf.
  • To provide analysis or valuable information so that we can improve our service to you.
  • To provide you, or to enable third parties to provide you with information about goods or services we feel may interest you, where permission has been given or you are an existing customer.
  • To notify you about changes to our service.
  • To ensure that content from our site is accessible and to detect and address any technical issues.
  • To allow you to participate in interactive features of our site.

We will not share your information with third parties for marketing purposes.

We will retain your personal data for different periods of time, depending on the service(s) that you have chosen with us. We keep your personal data in accordance with the regulations or in the event of a legal claim or complaint.

Failure to provide information If you fail to provide personal information that we are required to collect from you, by law or under the terms of a contract we have with you, we may not be able to perform the contract we have or are trying to enter with you. Products and services may also be cancelled.

Consent

By using this site, you agree to the collection and use of information in accordance with this policy. You do have the right to withdraw any consent you have given us to process your personal data.

Please note if your consent is withdrawn, it will not affect the lawfulness of any processing of your personal data that we carried out before your consent was withdrawn. Should you change your consent preferences at any time contact Guildcrest Estates UK LTD:

By email: sales@guildcrestestates.co.uk

In writing to:
1 The Laurels, Manston Business Park, Ramsgate CT12 5NQ

Contact Us

If you have any questions or would like further information regarding our Privacy Policy, please contract us by email sales@guildcrestestates.co.uk

Company Information

Guildcrest Estates UK LTD, registered in England, company registration number 13135084.

Registered office of Guildcrest Estates UK LTD is: Guildcrest Estates – 1 Percy Avenue, Broadstairs, CT10 3LB

Guildcrest Estates Limited is VAT registered.
VAT registration number 374 4288 71.

Effect From

26/07/23

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EVERY HOME SHOULD BE
A SAFE HOME

EVERY HOME
SHOULD BE
A SAFE HOME

If you are in immediate danger, call 999
If you can’t speak, cough or tap the handset then press 55 on your phone
– the police will know it’s an emergency

For non-emergency support:
Monday, Tuesday, Wednesday 9:30 – 11:30am, 12:30 – 2:30pm
Thursday, Friday 9:30 – 11:30am

For help outside of these times call the free 24/7 national helpline on:
0808 2000 247

If you would like to see someone for support, their one-stop shops offer in-person and virtual support with a range of services

EVERY HOME SHOULD BE
A SAFE HOME.

EVERY HOME
SHOULD BE
A SAFE HOME

If you are in immediate danger, call 999
If you can’t speak, cough or tap the handset then press 55 on your phone
– the police will know it’s an emergency

For non-emergency support:
Monday, Tuesday, Wednesday 9:30 – 11:30am, 12:30 – 2:30pm
Thursday, Friday 9:30 – 11:30am

For help outside of these times call the free 24/7 national helpline on:
0808 2000 247

If you would like to see someone for support, their one-stop shops offer in-person and virtual support with a range of services

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Vicki Wilkinson
Administrative Manager

01843 272200
vicki@guildcrestestates.co.uk

1 The Laurels,
Manston Business Park,
Ramsgate,
Kent CT12 5NQ

Vicki has spent most of her working career in customer service and hospitality and loves liaising with customers face to face.

Vicki has joined the Guildcrest team part time to manage all the administrative responsibilities.

In her spare time Vicki loves spending time with her family and many pets and enjoys socialising with her friends, volunteering and gardening.

What our clients say...

Communication was always prompt whether in person or over the phone. Happy to go the extra mile.

Review by Mayuri Patel